Delivery

Orders must be placed by 12 noon to be dispatched the same day. Orders placed after this deadline will be dispatched the next working day. Please allow for deliveries to arrive up to 8pm. Standard delivery is to ground floor reception or stores areas. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither Eden Aesthetics nor their nominated carrier will accept claims for consequential losses due to a late delivery.

Eden Aesthetics shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Circumstances shall include (but are not limited to) accident, fire, Act of God, industrial action or failure to deliver by suppliers or carriers.

After delivery, you are responsible for protecting the goods against loss or damage.

If you refuse delivery of your goods or are not available to sign for them and as a result the goods returned to us, a delivery charge will still apply (including where you have received free delivery).

Orders with a net value of £500 or over will be sent carriage free. Orders below the net value of £500 are subject to standard delivery charges at the following rate:

• Small parcels dispatched by Royal Mail Special Delivery (before 1pm next working day) at a charge of £12.50+VAT
• Small parcels dispatched by Royal Mail 24 Hour working days at a charge of £8.00+VAT
• Small parcels dispatched by Royal Mail 48 Hour working days at a charge of £6.00+VAT
• Parcels over 2kg will be dispatched by our carrier service at a charge of £15.00+VAT. 2 day service to Northern Ireland.
• Please allow 2-3 days for delivery to UK offshore destinations.

Please specify what service you would like when placing your order. As standard, we will use the 24 Hour Service if no request is made.

Urgent deliveries can be arranged at an additional cost via our carrier service to the UK Mainland only. Charges would be made in addition to the standard delivery rate:

• Next Working Day Before 10:00am - £20.00 (For parcels up to 10kg)
• Saturday Before Noon - £47.50 (For parcels up to 10kg)
• Parcels above 10kg – please ask for a price.

Orders will be delivered by our courier service. This service takes approximately 3 working days. Please call Eden QH to place an order on +44 (0) 1245 227752.

Orders with a net value of €700 or over will be sent carriage free. Orders below the net value of €700 are subject to standard delivery charges at the rate of €45.00

Orders under €2,000 are subject to delivery charges. Please ask for a quote. Please call Eden HQ on +44 (0) 1245 227752.

ALL ORDERS SENT OUTSIDE THE UK ARE SUBJECT TO IMPORT VAT AND CARRIER ADMINISTRATION FEES PAYABLE BY THE RECIPIENT

We will assume that all goods delivered are in good condition. If when you open the delivery it has any discrepancies or damages, you must contact us within 5 days of the receipt of the goods. Any discrepancies or damages reported after this time limit will not be rectified.

If the goods do not arrive, please contact us within 5 working days of placing the order.